Refund policy

Return & Refund Policy

Last Updated: August 14, 2025

At PureShakaLifeStyle, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund terms below.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • Proof of purchase (order confirmation or receipt) is required.

  • Certain items are non-returnable for hygiene or safety reasons (e.g., opened personal care products, intimate apparel, food items, or perishable goods).

2. Return Process

  1. Contact us at pureshakalifestyle@gmail.com with your order number and reason for return.

  2. We will provide you with return instructions and the return shipping address.

  3. You are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item sent).

3. Refunds

  • Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect your returned item.

  • Original shipping costs are non-refundable unless the return is due to our error.

  • If your refund is delayed beyond the stated time frame, please contact your bank or credit card company before reaching out to us.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the replacement item.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, contact us immediately at pureshakalifestyle@gmail.com with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us

For any questions or concerns about our Return & Refund Policy, please contact:
📧 pureshakalifestyle@gmail.com